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Had an accident?
You drive to the garage. We handle the insurer.

Claims are where insurance gets painful — forms, surveyors, follow-up calls. Our team does that part for you, free, until the money is in.

How claim assistance works

Four steps. You are only needed for the first one.

1

Tell us what happened

Call or message us right after the incident with photos of the damage. Do it within 24–48 hours — insurers are strict about late reporting.

2

We file the claim

We register the claim with your insurer, prepare the paperwork, and guide you on the FIR if it's a theft or third-party injury case.

3

Survey & repair coordinated

We schedule the surveyor, get your car to a cashless network garage where possible, and keep you updated at every stage.

4

Followed up till settlement

We chase the insurer until the claim is approved and paid — and if it's wrongly rejected, we help you escalate to the ombudsman.

Cashless vs. reimbursement

The two ways a repair claim gets paid — and which to prefer.

Cashless (network garage)Reimbursement (any garage)
You pay upfrontOnly deductible + non-covered itemsFull bill, refunded later
PaperworkMinimal — garage settles with insurerYou submit all bills & receipts
SpeedFastest2–4 weeks after submission
Our advicePrefer this whenever possibleUse when no network garage nearby

Keep these ready

The standard claim checklist — we'll tell you exactly which ones your case needs.

Always needed

  • Policy copy / policy number
  • Registration Certificate (RC)
  • Driving licence of the person driving
  • Filled & signed claim form
  • Photos of the damage & the spot

For theft claims

  • FIR immediately, at the nearest police station
  • All original keys of the car
  • RC + RTO transfer papers
  • Non-traceable certificate (police, after ~30 days)

For third-party cases

  • FIR — mandatory for injury/death cases
  • Details of the third party & witnesses
  • Do NOT admit fault or settle in cash on the spot
  • Call us before giving any statement

Not insured through us yet?

Claim assistance is included free with every policy bought via CRECKK.

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